Refund policy

We accept returns of unopened, unused items within 30 days of delivery (or of pickup, for local pickup orders). Items must be in their original packaging with any seal intact, and you'll need your order number or other proof of purchase.

Items that can't be returned
For hygiene and safety reasons, opened or used products can't be returned. This includes skincare, sunscreen and makeup products that have been opened. Gift cards can't be returned. Items bought on sale follow the same return rules as all other items.

Damaged, defective or wrong items
Please check your order when it arrives. If an item arrived damaged or defective, or we sent you the wrong item, contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund, and we'll pay for the return shipping.

How to start a return
Email us at office@mdaestheticsfl.com or call 754-221-0931 with your order number, and we'll reply with return instructions. Items sent back without contacting us first can't be accepted.

Return shipping costs
For returns of unopened items, the customer pays the return shipping cost. We recommend using a trackable shipping service. If an item arrived damaged or defective, or we sent the wrong item, we pay the return shipping and will email you a prepaid return label.

Return address
M&D Aesthetics LLC
9 N Dixie Hwy, Suite 2
Hallandale Beach, FL 33009
United States

Refunds
We'll email you once we've received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take some extra time to post the refund. If the return is because of our error (a damaged, defective or wrong item), we also refund the original shipping charge.

Exchanges
To exchange an item, return it under this policy and place a new order for the item you want.

Questions
Email office@mdaestheticsfl.com or call 754-221-0931.